Oregon Watchdog Saves Residents More Than 5 Million Dollars as Insurance Complaints Surge in 2025

The insurance industry dominated consumer complaints investigated by the Oregon government watchdog agency, the Division of Financial Regulation (DFR), which saved Oregonians $5,658,813 in the first nine months of 2025.

The DFR is a regulatory and consumer protector that monitors and investigates sectors such as insurance providers, banks, credit unions, mortgage lenders and securities, student loans, and a variety of other financial services.

Governor Tina Kotek says the DFR ensures that Oregonians get ‘a fair shake,’ and that its work ‘is a powerful reminder of what effective consumer protection looks like in action.’

Third Quarter (July – September) DFR Actions

During the third quarter, the DFR saved Oregonians $1,836,127.

1. Insurance 890
2. Credit Unions 53
3. Mortgage services 44
4. Student Loans 32
5. Money Transmitters 31

In the first two quarters of 2025, the DFR recovered over $3.8 million and dealt with nearly 2,800 complaints.

An Example of a Successfully Resolved Consumer Complaint

Here is an example of an insurance complaint handled by DFR in the third quarter.

DFR intervention in an insurance claim resulted in an additional $40,872.18 being paid to a consumer whose home was damaged by fireworks over the July 4 holiday.

DFR consumer advocates: 888-877-4894 (toll-free)  email [email protected] for insurance complaints. and [email protected] for financial Complaints.