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Cover Oregon's portal access limited on rollout

 Posted: 12:25 PM October 01, 2013

Today's rollout of Cover Oregon's portal access has so far been limited to applicant and family names.

An email sent out by Cover Oregon, the agency overseeing the health care exchange, to its community partners pointed toward an afternoon launch.

Meanwhile, staffs trained to work with applicants at Community Health Center and La Clinica were handling phone calls and making appointments.

"We are letting them know the portal is not fully available for eligibility right now," said Erin Scow, an outreach coordinator at Community Health Center. "We're limited to what we can put into the portal. Right now, it's just an individual's name and who is in the household for those individuals and then we have to save it."

She said the center's outreach staff does have paper applications and access to PDFs for electronic submission. The caveat for those routes, however, is a 45-day determination period for eligibility.

"It's not instant like the portal would be," Scow said.

She said CHC handled a dozen or more calls concerning the insurance exchange and a handful of walk-in queries on Monday, followed by a few phone calls this morning. The center is also booking appointments with outreach workers once the system is working.

The scene was similar at LaClinica, where spokesperson Julie Wurth said the clinic's staff is setting up appointments in response to the delay.

"They said they would be rolling out the portal on Oct. 1," Wurth said. "And it's going to be Oct. 1 all day, and they may make it."

— Greg Stiles


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